GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email that allows you to track your order status.
Can I change my order?
We can only modify orders that have not yet been processed for shipping. Once your order reaches the status "Preparing for Shipment," "Shipped," or "Delivered," we can no longer make changes to it.
PAYMENT
Which payment methods do you accept?
We accept the following two main payment methods:
● PayPal
mddworks primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.
● Secure credit card payment
We also accept credit card payments via Visa, MasterCard, American Express, and Discover.
In which currency will I be charged?
All our transactions are processed in USD. If your credit or debit card uses a different currency, your bank will apply the applicable exchange rate for your chosen currency—depending on the website you are using.
Do you offer installment payments in 3 or 4 parts?
We accept payment in 3 installments.
SHIPPING
Where do you ship to?
We ship worldwide—including Asia, North and Central America, Europe, and Oceania—and accept payment via PayPal and credit card.
How long does shipping take?
Once you have placed your order, processing typically takes 3 to 7 days.
Shipping time depends on the delivery method you select.
How can I track my package?
Once you have placed your order, we will send you a confirmation email that allows you to track your order status.
What happens if I am not at home? If you are not at home, a second delivery attempt will be made the following day, or the delivery service will contact you to arrange a new delivery date—depending on the country and the chosen delivery method.
You may also be required to collect your package from your local post office if direct delivery to you is not possible.
RETURNS
Do you accept returns? We accept returns under the following conditions:
- The item must have been purchased via our online shop.
- The item must not have been used in any way.
- The request for a return or exchange must be made within 14 days of delivery.
To request a return, please contact our customer service team.
Can I exchange an item?
We accept exchange requests; the same conditions apply to these as to returns.
If you wish to exchange an item, please indicate this when processing your return with our support team.
Are returns free?
To return an item, please contact our customer service team to obtain the return address. Once you have received the address, please pack the item securely in its original packaging and include your proof of purchase.
Returns are free of charge in certain cases. If you return an item and the reason for the return is not due to an error on the part of mddworks.com, the return shipping costs will be deducted from your refund.
How long does it take to process a return?
Returns are acknowledged within 14 days of the package arriving at our warehouse.
Once your return has been accepted, the refund, exchange, or credit will be processed within 14 days of confirmation by our service team. Should you have any further questions or concerns, please contact us via our support center.