Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied, you may return the item to us. Please refer to the section below for further information regarding our return policy.
RETURNS
To be eligible for a refund, you must return the product to us within 14 calendar days of purchase. The product must be in the same condition as you received it and must be free from any damage.
RETURN PROCESS
To return an item, please contact our customer service team to obtain the return address. Once you have received the address, please pack the item securely in its original packaging and [include your proof of purchase].
In certain cases, your return is free of charge. If you return an item and the reason for the return is not due to an error on the part of mddworks.com, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item for the return or exchange process to be completed. It may take 1 to 2 billing cycles for the refund to appear on your credit card statement, depending on your credit card issuer. We will notify you via email once your return has been processed. EXCEPTIONS
The following items cannot be returned or exchanged:
·Perishable goods
·Underwear/intimate apparel
·Gift cards
·Custom-made items
·Digital products
For defective or damaged products, please contact us using the details below to arrange a refund or exchange.
QUESTIONS
If you have any questions regarding our return policy, please contact us via our support center.
NOTE
If the return is initiated by the consumer, the consumer bears the shipping costs. The exact cost depends on the shipping carrier you choose.
If the goods received are damaged or do not match the order due to an error on our part, the consumer is not required to pay the return shipping costs.